FAQ
Q: How long will it take for my items to arrive?
We understand the importance of receiving your orders on time. Here's a breakdown of our delivery timelines for each state:
- QLD/NSW/VIC/ACT: 2-5 Business Days
- WA/SA: 5-7 Business Days
- Other Regional/Remote Areas: Estimated time given with quote
Q: Where are our items stocked and shipped from?
Every product sold by Luxe Pendant Lighting is authentic and carefully stocked in warehouses across VIC and NSW, ensuring you get the best prices, carefully delivered to your door by our trusted partnered couriers.
Q: Will I receive a confirmation email when i place my order?
Of course! As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.
If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Q: What happens if I want to cancel my order?
If you wish to cancel an order please email us at info@luxependantlighting.com.au as soon as possible. If the order has not been processed, we will cancel the order free of charge. However, if it has been processed or shipped, you will be charged for the cost of purchase.
We will notify you once we’ve confirmed the cancellation. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since we’ve approved your return and you still haven't received your funds, please contact us at info@luxependantlighting.com.au.
Q: How can I contact you for any other questions or issues?
We hope this FAQ answers some of your questions. Should you require further assistance or clarification, please don't hesitate to reach out to us with the options below:
Email: info@luxependantlighting.com.au
Contact Number: (04) 9416 0669
Your feedback is invaluable to us, please reach out to us at anytime!